Avanza Leads CX Management 2017
CX Management Seminar 2017
‘Making Customer Centricity and Engagement a Culture of Excellence’
Customer Experience (CX) is the overall quality of interactions a consumer has with the company, products and services. It is more than serving your clients. It includes interactions through traditional channels, website purchases, phone calls, live chat, social media, SMS and other emerging communication medium or touchpoints.
As consumers are empowered and take the lead in the purchase cycle, such reality is exerting pressure in businesses to create remarkable and delightful customer experiences. It is one of the hottest topics in the world of business today.
Learn how to create CX strategy that encompasses all customer interactions to deliver personalized experiences that will entice them to remain loyal and to become advocates of your brand by actively spreading positive words about your company, products and services.
WHEN: September 6, 2017, 8:00AM – 5:00PM
WHERE: AIM Conference Center, Makati City, PH
Key Seminar Topics
- Leveraging Consumer Insights to Drive Customer Engagement
- Organizational and Cultural Changes
- Beyond Products and Purchases
- Measuring CX
- Effective Customer Retention Strategies
- Employee Engagement
- Understanding of Digital Customer Experience
Resource Speakers and Experts
Who Should Attend
Chief Executive Officers, Chief Operations Officers, Chief Marketing Officers, Chief Digital Officers, Chief Relationship/Reputation Officers, Customer Relationship Directors/Managers, CX Directors/Managers, Customer Innovation Directors/Managers, Managing Directors, General Managers, Business Owners, Entrepreneurs, Brand Managers, Product Managers, Merchandising and Promotions Officers, Sales Managers, After-sales Managers, Account Managers/Officers, Business Development Directors/Managers, Customer Service Representatives and Agents, Customer Care Officers, Academe, those involved in customer experience/relations management and those who build a customer-centric business model in their respective organizations.
PHP 7,599 + VAT, inclusive of meals and kit
Discount Scheme (Choose 1 Discount Scheme)
– Package of 5 + 1 (register 5 delegates and get additional 1 for free)
– 20% Discount for Academe/Students
– 5% Discount to Past Delegates of Fiera Programs
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