SERVICES | #1 CRM Solutions & Loyalty Service Provider in the Philippines

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Customer Relationship Program

Increase target customer base and profitability.

ACQUISITION
Programs intended to acquire new customers and/or end-consumers.
Increases target customer base.

RETENTION
Programs particularly and specially-designed to induce continuous patronage by your customers and/or end consumers.
LOYALTY
Increases purchases, spend, recency and frequency in a lifetime.

FREQUENCY
Increases purchases, spend at a limited time period.

ADVOCACY
Referral programs structured to bring new consumers through the goodwill of your current users.
Expands a customer community base

PROMOTIONS
nnovative short-term programs meant to achieve immediate objectives and goals.
Increases sales at a specific period of time.

SOCIAL CRM
Online engagements that reward customers based on participation in online activities and purchase.
Increases online advocacy and allows one customer view.

Trade Relationship Program

Improves share of business, revenue and profitability at the trade.

BUSINESS PARTNER LOYALTY
Customized programs targeted to business partners with greater revenue contributions.
Increases sales, profitability and share of business amongst channel partners.

CHANNEL AWARENESS
An innovative way of measuring and increasing your channels partners’ skills and knowledge
Improves selling skills and product knowledgeof frontliners and trade partners.

LEAD GENERATION
Opening the doorway to new prospects for business partners
Expands client listing

FRONTLINERS LOYALTY
Building brand support from store-based group of purchase influencers.
Increases product push amongst frontliners
 at point of purchase

BRAND VISIBILITY AND AVAILABILITY
Audit programs that gather market intelligence at the trade level.
Increases attractiveness of brands at point of purchase.

CUSTOMER SATISFACTION
Programs designed to measure service excellence and knowledge. It can also be used to benchmark competition.
Improves customer service at a higher level than competition.

Employee Relationship Program

Improves employee performance in areas where there are business issues.

LONG SERVICE AWARDS
A personalized and special program for employees based on their tenure or years of service in the company.
Promotes employees loyalty to company; decreases turnover rate

RECOGNITION PROGRAMS
Programs intended to recognize and reward employees based on exemplary performace and achievements.
Encourages above and beyond performance.

PERFORMANCE-BASED INCENTIVES
Programs specially designed to motivate and reward employees based on performance and/or achievements.
Improves performance on key result areas.

BUSINESS GENERATION
Programs that are particularly structured to increase employee contribution to the company’s business growth
Focuses on achieving revenue targets and increasing contribution per employee.

REFERRAL PROGRAMS
Programs intended to reward employees for tapping their social networks
Increases customer base and revenues.

IDEA GENERATION
Programs intended to incent employees based on their creativity and innovative skills
Increases revenue and savings.

Portfolio of Services

Assessment
Needs Assessment and Analysis
|Consultancy
|Marketing Intelligence
|Channel/Trade Adult

Design
Relationship Strategy
|Program Performance Criteria Development
|Program Performance Measurement
|Database Design and Set-up

Communication Strategy
|Creative Development
|Contact Channel Plan

Reward Strategy
|Alliance/Partner Acquisition and Development
|Rewards List Generation
|Rewards Acceptance Assessment
|Investment Analysis
|Process Mapping
|Business Controls Design

Information Technology Strategy
|IT Database and Transaction Process Development
|IT Systems Development
|IT Communications Platform Development

Implementation
Relationship Management
|Program Management

  • Program Introduction and Training
  • Service Level Tracking
  • Budget Management
  • Liason Services

|Message Management

  • SMS Solutions
  • Website
  • Social Media Accounts
  • Email
  • Inbound and Outbound Contact Management
  • Response Tracking

|Database Management

  • Database Acquisition
  • Database Clean-up
  • Database warehousing
  • Data entry
  • Data Tracking and Processing

|Reward Management

  • Alliance/Partner Management
  • Reward Sourcing
  • Reward Fulfillment

Analysis
Data Analysis
|Customer Segmentation and profiling
|Customer Data Mining
|Online Data Access
|Performance Reporting




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AVANZA, INC.
Unit 1201 & 1602, 139 Corporate Center
Valero Street, Salcedo Village
Makati City Philippines 1227
Telephone: (632) 8404061
Facsimile: (632) 8123030

EMAIL US
RELATIONSHIP & REWARDS MARKETING
engage@avanza.ph

EMPLOYMENT
career@avanza.ph